London’s Heathrow Airport caps daily passenger numbers amid travel chaos
LONDON — London’s Heathrow Airport is capping daily passenger numbers for the summer and telling airlines to stop selling tickets as it steps up efforts to quell travel chaos caused by soaring demand and staff shortages.
Britain’s busiest airport said Tuesday that it was setting a limit of 100,000 passengers that it can handle each day through Sept. 11. The restriction is likely to result in more canceled flights even after airlines already slashed thousands of flights from their summer schedules.
British aviation authorities demanded that airlines ensure that they can operate without disruption over the summer, with carriers allowed to go unpunished for not using their valuable takeoff and landing slots.
Even with that allowance, Heathrow, which had warned a day earlier that it might ask airlines to cut flights further, said it still expected more passengers than airport ground staff could handle.
“Some airlines have taken significant action, but others have not, and we believe that further action is needed now to ensure passengers have a safe and reliable journey,†Heathrow CEO John Holland-Kaye said in an open letter to passengers.
Airlines are expected to operate flights over the summer with an overall daily capacity of 104,000 seats, or 4,000 more than Heathrow can handle, the airport said.
The airline industry is reeling from staffing shortages, COVID upticks and unpredictable weather. Still, many are braving bumpy trips.
“So we are asking our airline partners to stop selling summer tickets to limit the impact on passengers,†Holland-Kaye said.
Booming demand for summer travel after two years of COVID-19 travel restrictions have overwhelmed European airlines and airports that had laid off tens of thousands of pilots, cabin crew, check-in staff, ground crew and baggage handlers amid the depths of the pandemic.
Heathrow has said it started a recruiting drive in November and expects security staffing to be back to pre-pandemic levels by the end of July.
“However, there are some critical functions in the airport which are still significantly under-resourced, in particular ground handlers, who are contracted by airlines to provide check-in staff, load and unload bags and turnaround aircraft,†which has resulted in a “significant constraint†on overall capacity, Holland-Kaye said.
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