PetSmart Plans to Add 300 Hotels for Pets
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PetSmart Inc. is focusing more on services such as its pet hotels to cater to shoppers who overwhelmingly think of their pets as members of the family.
The Phoenix-based company plans to add 300 pet hotels that include computerized check-in, lobbies with couches and suites with televisions tuned to animal-themed programs.
Service is a key to PetSmart’s growth strategy as it tries to keep its stores in the minds of shoppers who can find pet food, clothing and other pet accessories at other retailers including Wal-Mart Stores Inc. and rival Petco Animal Supplies Inc.
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