Fliers Lodge 6,700 Luggage Complaints
Airline passengers have filed 6,700 complaints with the government about lost, stolen or damaged luggage in the six months since the Transportation Security Administration took on the job of screening fliers’ checked bags.
The agency has paid almost $39,000 to settle about 485 claims. About 145 were denied, and 47 were withdrawn. More than 6,000 are pending, in part because airlines may be responsible for some of the claims, according to the TSA.
Because the airline industry does not break out data on luggage claims, there is no way to know if claims are up or down.
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