Full Coverage: United Airlines controversies

United Airlines said it will no longer call on law enforcement to remove paid and seated passengers who have not agreed to give up their places on sold-out flights, one of several moves the airline announced Wednesday to try to quell a week of consumer outrage.

United Airlines Chief Executive Oscar Munoz went on an apology tour Wednesday, pledging to change policies and reimburse customers on a flight in which a passenger was dragged off a plane — all in an attempt by the company to put behind it a raging public relations disaster.

Far be it from me to tell United Airlines how it should run its business.

No, the news media did not get the wrong David Dao.

David Dao, a Kentucky physician who touched off a national debate over airline overbooking policies Monday when he was dragged off a United Airlines flight, was still recovering in the hospital Tuesday after suffering injuries from the incident, according to a Kentucky television station that spoke to him.

As public outrage grew and the stock took a hit over the forceful removal of a bloodied passenger, United’s top executive turned contrite, apologizing and launching a review of the company’s policies.

Delta, American and United airlines claim the right to eject fliers for smelling bad.

The airline and banking industries may seem to be about as different as chalk and cheese, but United Airlines and Wells Fargo have been shown to share a common bond: toxic corporate cultures that can be blamed on the men at the top, their chief executives.

It’s hard to find examples of worse decision-making and customer treatment than United Airlines having a passenger dragged from an overbooked plane.

Outrage over United Airlines’ violent removal of a passenger in Chicago has crossed the Pacific, extending the company’s public relations fiasco to one of its most crucial international markets.

It all started with an overbooked passenger jet preparing to leave Chicago for Louisville, Ky.

The adage about a picture being worth a thousand words never seemed as true as it did early Monday morning, when a video clip shot around the Internet showing a passenger being violently removed from a United Airlines plane in Chicago for refusing to be “voluntarily� bumped from the flight.

There’s nothing like the sight of a passenger being forcibly dragged from an overbooked flight to remind people that, when it comes to customer service, many companies are thoughtless, insensitive, inconsiderate, irresponsible and just plain stupid.

Airlines are getting better at sticking to their schedules and are losing fewer bags.

It’s the biggest leggings fiasco since the see-through Lululemon debacle of 2013.

United Airlines has taken a heap of criticism from celebrities and other air travelers over its decision last week to bar two teenage girls from boarding a flight from Denver because they were wearing leggings.

Airlines are even better than banks at squeezing customers with higher fees and lousier service while claiming it’s in the interest of “serving you better.�